Delivery

We have tried to keep our shipping and handling rates as fair as possible. Parcels are send Royal Mail First Class unless stated otherwise. For particularly heavy or high value items, we may choose to use a courier at our discretion.

United Kingdom

Under £50 spend £3.95
£50 or more FREE!

Europe*

Prices calculated at checkout.
All orders outside the UK will now be shipped by a trackable method due to increased “lost in post” claims.

Rest of World*

Prices calculated at checkout.
All orders outside the UK will now be shipped by a trackable method due to increased “lost in post” claims.

*  Please note that any charges for customs or import duties remain your responsibility.

How are shipping rates calculated?

Please note that shipping rates are calculated on the pre-discount value of your shopping cart. If you have any special delivery requirements, please enter these into the comments box at checkout.

Where will my parcel be left if I'm not in?

Please note that we will not accept instructions to leave parcels in bins of any kind. Requests for parcels to be left outdoors or in unsecure locations are entirely at the the customer’s risk, your written request on your order will be proof of this. No claim for damage due to loss, theft or poor weather conditions will be accepted in these cases. By requesting that parcels be left in outdoor or unsecure locations, the customer is accepting these terms and waiving their right to claim for lost or damaged parcels.

What if I provide an incorrect address at checkout?

It is the customer’s responsibility to ensure that the correct address is provided in full. We cannot accept claims for missing parcels where an incorrect or incomplete address has been provided.

Do you provide a next day delivery service?

Please note that choosing and paying for courier service does not guarantee next day delivery, your order will be packed in line with current order processing timescales. If you choose this method, your order will be sent via a trackable courier/postal service.

When will my order be dispatched?

Our posting/working days are Monday – Friday. We do not dispatch orders during weekends or bank holidays. We aim to dispatch orders within 3 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed. We use Royal Mail or Courier, at our discretion to mainland UK, Highland & Scottish Isles, Isle of Man, Northern Ireland, Isle of Wight, Isles of Scilly & The Channel Islands Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.

I've placed two orders, can they be combined?

When requested, orders will be combined only at our discretion. This may not be possible if the first order is already being processed so please note that requests to combine orders are not guaranteed.

Any excess postage to be refunded will be applied as a reward points credit to the customers account – no cash refunds will be given for combined posting of orders.

If a postage credit is applied, the two orders will be treated as one, and only one free gift will be supplied during free gift periods.

We may not be able to accept requests to combine orders during busy promotional offer periods.

All requests to combine orders must be sent by email.

 

What if my order is lost in the post?

We adhere to Royal Mail’s lost parcel guidelines. Lost parcels will not be resent until 15 working days have lapsed since the parcel was sent (20 working days for overseas orders).

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